Alice C. Dames
What I Do and Some of the Services I Provide

General Communications Skills:Project/staff management,
ghost-writing executive messages, business/data analysis,
requirements gathering/analysis, writing/editing print
publications, web page design, interviewing, proposals,
technical training, employee development, instructional
design, writing videos/multimedia presentations,
coordinating business and town hall meetings.

Project Management/Business Analysis: Agile and
Waterfall, requirements gathering/reporting; test-plan
creation/execution; trouble-ticket creation, assignment,
resolution; data analysis, auditing, cleansing and testing;
ISO-9001:2000 auditing/compliance.

Business Documents/Publications: Benefit materials,
business plans, business-continuity plans, competitive
analysis, employee manuals, marketing brochures, online
forms, policies/procedures, presentations, press releases,
newsletters, product literature, proposals, research
publications, risk/reputation management, script writing,
service level agreements, web pages.

System Documentation: application audits, general/detail
design, functional specifications, joint application design/
requirements (JAD/JAR) sessions, programming
specifications, requirements definition, test plans/scripts.

Training, Learning and Development: Course facilitation,
coaching, counseling, employee development, web and
computer-based training (WBT/CBT), instructional objectives,
instructor guides, needs analysis, design documents,
step-by-step instructions, workbooks, job aids, online help,
training scripts, tutorials, training videos.

System/User Documentation: Wikis, cross references,
indexes, installation guides, online help, DITA, run books,
policies and procedures, reference and end-user guides,
templates, job aids, APIs, general/detail design, functional
and programming specifications, wireframes, run books,
production information architecture documents, test
plans/scripts.

Social Media: Blogs, Twitter, LinkedIn, text-messaging
campaigns, etc.
Technical Communicator, Business Analyst, Project
Manager, Instructional Designer and Certified Trainer